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Placing an order is simple! Customers have the option to make a full payment or to use our available layaway payment system. The layaway payment plan requires customers to make a minimal initial payment. Please email us at pookiejewellers@gmail.com to discuss your requirements regarding your preferences. Additional instructions regarding your order will arrive at your email address for completion Click Here.

We have a no-questions-asked refund policy. If you're not satisfied with your purchase, please contact us for information on how to proceed with a return Click Here.

We offer a 3-month warranty. If you experience any issues such as loose or shaking diamonds during this period, we will fix them at no extra charge. After the warranty period, minimal charges may apply for repairs Click Here.

Typically, we require 16 to 18 days to complete and ship your order, barring any unforeseen delays.

Pookie Jewellers provides luxury diamond jewellery to customers at affordable prices that we are extremely proud to offer. At Pookie Jewellers we implement an approach which maintains high-cost efficiency when delivering the best diamonds to our customers and allows us to focus on affordability. The following explanation reveals the reasons behind our affordable prices Read more.

Yes, you can! Please contact us through chat or email at pookiejewellers@gmail.com to discuss your budget and customization preferences.

Yes, we offer customization options for our existing ring designs. Feel free to reach out to us with your specific requests.

Our jewellery can be crafted in a variety of gold colours, including rose, white, and yellow. If you have a specific preference for a different gold color, feel free to contact us for more details.

We exclusively use 18K solid gold for our jewellery. If you prefer a different gold composition, please contact us via chat or email at pookiejewellers@gmail.com for further assistance.

Yes, we offer a layaway payment plan! A minimal deposit is required, and once the full payment is completed, we will promptly ship your jewellery. Please contact us at pookiejewellers@gmail.com to explore this option.

If you require certification, such as from a Appraisal by GIA graduates gemologist or IGI, please inform us in advance. Additional charges may apply. Contact us for details.

Our products are crafted either in UK, Thailand, or the USA, depending on the design requirements and which location has the top craftsmen for the job.

You can find your ring size by visiting a local jewellery store or using our dedicated ring size conversion page on our website Click Here.