📦 Returns

If your jewellery arrives defective or damaged due to mishandling during shipping, we will make it right. We take full responsibility for any errors on our part.

We also offer a no-questions-asked refund policy. If you are not satisfied with your purchase, you may return it for a full refund within 2-3 days.

🛡️ Warranty Coverage

All silver and gold jewellery from Pookie Jewellers is covered by a 3-month warranty from the date of shipping. This includes craftsmanship defects such as loose stones or structural issues.

⚠️ Warranty Exclusions

Please note that the warranty does not cover:

• Normal wear and tear
• Scratches or dullness of metals and stones
• Loss of gemstones or diamonds
• Any jewellery altered or repaired by a third party

📩 How to Claim Your Warranty

To claim a warranty, email us at pookiejewellers@gmail.com with:

• A description of the issue
• A clear photo of the defect
• Your order number

Our team will review your claim and assist you in resolving the issue.

🔧 Post-Warranty Services

Even after the 90-day warranty period, we offer repair services at a nominal cost. Usually, we only charge for shipping and insurance.

At Pookie Jewellers, quality and customer satisfaction are our top priorities. If you ever face an issue, we are here to help.