SHIPPING POLICY
At Pookie Jewellers, we aim to provide a seamless and reliable shipping experience. Please review our shipping guidelines below.
⏳ Making Time
We require 7 to 10 business days to process and prepare your order before shipping. Our team ensures each piece is carefully handled before dispatch.
🚀 Express Shipment (Default)
We offer express shipping as our standard delivery method, which takes approximately 3 to 5 business days to reach you.
📦 Tracking Details
Once your order has been shipped, we will provide tracking details on the same day. This allows you to monitor your package until it reaches your doorstep.
🎨 Custom Orders
Custom orders may require additional processing time. The estimated timeframe will be communicated to you at the time of order confirmation.
📞 Contact Number Requirement
For express shipments, please ensure that you provide a valid contact number during checkout. This helps facilitate smooth communication with the courier. If no contact number is provided, delays may occur, and we are not responsible for such issues.
🌍 Customs & Import Charges
Customs duties and import fees may apply depending on your country. As the buyer, you are responsible for these charges. We recommend checking your local regulations before placing an order.